Group Case Study. Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person, often on payment of a deposit. Date Description Action; 03/08/2018: M.Sc. Case Study. Know Staff Security Procedures. T shirts are not permitted, Female students must wear ironed pants or skirts free of rip, stain or mark. Front Office Operations 1 month Duration: 1 month *inclusive of 300 hours internship . Chapter 6 – Communications and Guest Services. … It will help to understand the different types of communication and the role of communication in hospitality industry. This unit takes into account the advantages and disadvantages of computer. Sanctions will include an automatic F for plagiarism, but the severity or frequency of the violation may result in dismissal from the College as well. Front Office is also called the nerve Centre of Hotel. Know the Management Process, the three popular approaches to pricing rooms, Forecasting Room Availability, Budgeting for Operations, Planning for Disaster. This policy applies to admissions, employment, treatment and access to all programs and activities that take place either on or off the campus at Lackawanna College. The BHM syllabus included in the curriculum of the Bachelor of Hotel Management [BHM] course is maintained in most … Front Office Operations Covers various information on different management systems in the hotel front office; examines inter-departmental communications, computer applications, managerial reporting, a review of future trends, and decision-making skills using front office information systems. The candidates who are willing to take up this course should possess the eligibility criteria as they must have completed either 10th or 12th education with a minimum aggregate score of 55%. Students who are having difficulties with class material are strongly advised to seek assistance in the reading and writing lab. We acknowledge that it takes years and a series of deliberate choices to build an ethical and respected reputation. Lackawanna College is an Affirmative Action, Equal Employment Opportunity institution. As such and in the spirit of professionalism, all students attending non-kitchen lab classroom courses will be required to come to class in full compliance with the requirements of a business casual dress code. 1 BHM351 Advance Food Production Operations - II 02 08 100 100 2 BHM352 Advance F&B Operations - II 02 02 100 100 3 BHM353 Front Office Management - II 02 02 100 100 4 BHM354 Accommodation Management - II 02 02 100 100 5 BHM305 Food & Beverage Management 04 - 100 - 6 BHM306 Facility Planning 04 - 100 - 2. Few of these operations include − Interacting with the guests to handle request for an accommodation. CBSE Class 10 Syllabus PDF For All Subjects, Know Everything about  CBSE Class 10 Exam 2019, Black Friday Sale 2019 | Grab Kopykitab’s Deals Up To 90% Off, Southern Railway Recruitment 2019 For 3529 Apprentice Posts | Last Date December 31, 2019. Teaching Philosophy: Teach students everything I know on how to effectively run the Front Office of a hotel. Know the Registration Process, Room Rates, Responding to Special Requests. The test will be made up before the start of the next scheduled class and it is the responsibility of the student to schedule the make-up test time. Quiz on Chapter 8 Key Terms Be Familiar with all Key Terms. Page 218 Questions. This unit is an attempt to provide students, information about communication, basic components and the communication process. If a conflict exits with a due date it is the student’s responsibility to discuss this matter with me in a timely manner. We are providing the complete guide on CBSE Class 10 Front Office Operations Syllabus PDF. Front Office Course Syllabus. Page 330 Questions. Chapter 12 – Planning and Evaluation Operations. Be Familiar with all Key Terms. Case Study. Department provides a vital service to the Front Office by ensuring that all funds flow in a timely and correct manner and that all necessary documentation is completed. Asian Cuisine OBEdized Syllabus. Be Familiar with all Key Terms. A study of the flow of activities and functions in today's lodging operation. Front Office - VIP Amenities Request Order Form Terms and Conditions - Serviced Apartment / Long Stay Lease Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Group Activity – Research Group Resumes. Misrepresenting identity in an online course. Setting Room Rates (Details/Calculations thereof) – Hubbart Formula, market condition approach & Thumb Rule – Types of discounted rates – corporate, rack etc. Forecasting techniques. Don’t worry! Download colleges brochure, read questions and student reviews. It will also familiarize students with the role of computers in the hotel industry. Our conduct contributes largely to our reputation both collectively and as individuals. Test on Chapters 10,11,12 as well as Key Terms Chapter 11. Know Room Type Definitions. Communication/Role Playing. To develop strategic thinking and apply marketing skills necessary to attract and retain customers to the hotel with unparalleled customer service. Be Familiar with all Key Terms. Be Familiar with all Key Terms. Explain the functions of management as performed by the front office manager. This unit deals with the information related to different qualities required in front office personnel. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. To embrace and strive diligently to possess those characteristics regarded highly in our industry-reliability, thirst for knowledge, humility, dedication, open-mindedness, resourcefulness, honesty, integrity and a strong work ethic. We have all chosen a historied and well respected profession. BHM syllabus focus on practical modules that gives detailed insight of front office operations, corporate dinance, public relations, beverage prepration. Be Familiar with Room Status Terminology page 107. Final Obe Syllabus Worldtour. It generates the first impression, the last impression, and a lasting impression upon the guest. Group Case Study. Students have freedom in color of pants but pants must be free of slogans, and wording of any kind, Male students may wear polo style long or short sleeved shirts, pressed dress shirts with or without a tie or bow tie, sweater, vest or jacket. Students will be allowed ipads or laptops for the purpose of educational enhancement. Related Assignment, Assessment, or Learning Activity. Know Account Fundamentals, Accounts, Folios, Point of Sale, Ledgers, Automated Recordkeeping Systems, Account Maintenance, Cash Banks, Audit Controls and Settlement of Accounts. We have covered the complete guide on CBSE Front Office Operations Class 10 syllabus 2019. Any student who gets caught surfing the internet for any reason other than permitted class research will lose this privilege. Dates and times of exams and quizzes may change at the discretion of the instructor. Reference Books: 1. All the resources available are up to date.. It will help to understand the different types of communication and the role of communication in hospitality industry. Know Interdepartmental Communications, Guest Services, Guest Relations. Page 294 Questions. 20. Lackawanna College complies with Title IX and all other federal laws and regulations that prohibit discrimination in education programs or activities receiving federal financial assistance. 7. Any abuse of this privilege may result in revocation of privilege either to the individual or to the entire class. The front office is where a business makes its first and last impression on its guests and this class will engage students in the theories and practices to ensure unparalleled guest satisfaction. Front Office Management – S.K.Bhatnagar, Frank Brothers Co Ltd., Daryaganj, New Delhi. Using books, notes or other materials during an examination, unless expressly permitted; Using purchased essays, term papers or preparatory research for such papers; Copying others' work or engaging in unauthorized cooperation during an assignment or examination; Allowing another student to copy from an examination or other assignment intended to be performed independently; Borrowing from published works, whether material is taken verbatim or with minor alterations, without proper and/or sufficient acknowledgment; Submitting as one’s own work originally done by someone else; Submitting the same written report in more than one course without prior approval from the instructor(s) involved; Supplying or selling examinations or assignments; Misrepresenting statements concerning work submitted; Falsifying or fabricating experimental data or results; Falsifying or fabricating the need for extensions on papers or make-up examinations. This includes prohibiting discrimination against pregnant and parenting students. Philadelphia Office: Office for Civil Rights U.S. Department of Education, The Wanamaker Building,100 Penn Square East, Suite 515, Philadelphia, PA 19107-3323 Telephone: 215-656-8541, Email: OCR.Philadelphia@ed.gov. There are two categories of Front Office Operations − Front-House Operations. You can check and download the latest syllabus and PDF book for Front Office Operations Class 10. These operations are visible to the guests of the hotel. Students will learn ways to capitalize on each “moment of truth” with guests in order to meet and exceed their needs with the goal of providing exceptional customer service to ensure a successful hospitality venture. The objective of the program is to acquire knowledge and technical nuances on the ever booming hospitality industry. The third edition of Hotel Front Office Management continues to address the demands of the hotel industry in the new millennium. The grace period for late assignments is as follows: 1 day late-10% deduction off of the assignment grade, 2 days late-20% off of the assignment grade, 3 days late-the assignment will receive a grade of 0%. Hotel Front Office Training Manual – Sudhir Andrews – Tata Mc Graw Hill Publishers, New Delhi. Educators who are preparingprofession-als for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international ap- Save my name, email, and website in this browser for the next time I comment. … Be Familiar with all Key Terms. View 144 Diploma in Front Office Management courses in India. Training on personality development and customer service and English proficiency in the workplace are also included in the course syllabus. Attendance is tracked by instructors, so be sure to log on and adhere to the following scale: A student has the privilege of withdrawing from any courses or from the College itself without academic penalty up to and including the final date for withdrawal indicated on the College calendar. Test on Chapters 4,5,6 as well as Ch 6 Key Terms. HRM 104 Front Office Operations Date of Most Recent Syllabus Revision: Course Typically Offered: Fall Spring Summer Every Semester Other Syllabus last reviewed by: BCC General Education Committee (Most courses need review Ad Hoc Committee on Learning Assessment ____ Test including Chapter 3 Key terms as well as material on Chapters 1, 2, and 3. Rubber Processing (NC II) 320 hours 22. Lackawanna College will fully and promptly investigate all allegations of sexual misconduct and will take action reasonably designed to resolve the complaint in an equitable manner, end a hostile environment if one has been created, prevent its recurrence, and, when appropriate, take steps to remedy its effects on individuals and the college community. Students will learn skills necessary to organize and perform duties in this vital link in the hospitality chain. PapaCambridge provides General Front Office Operations in Hospitality (L1) BTEC Entry Level, Level 1 and Level 1 Introductory past papers, notes, ebooks, slides and resources which includes teachers resource material and a lot more. Filed Under: CBSE Tagged With: front office department, front office management book free download, front office management books, front office management course outline, front office management notes, front office management pdf, front office management ppt, Front Office Management Syllabus CBSE, front office responsibilities Chapter 7 – Security and the Lodging Industry. Know The Guest Cycle. Here you can check the chapter-wise overview on Front Office latest syllabus. Academic dishonesty in any form, such as plagiarism and cheating, will not be tolerated either in the online or traditional classrooms. Review Questions at end of Chapter. Quiz on Chapter 1 Key Terms. . Lackawanna College will not discriminate in its educational programs, activities, or employment practices, based on race, color, national origin, sexual orientation, disability, age, religion, ancestry, union membership, or any other legally protected classification. «NSQF Practical Guidelines and Project 2018 of “Front Office Operations (753)” for Class 12 CBSE Hindi Letter “Atirikt Kaksha hetu Aavedan Patra” , “अतिरिक्त कक्षा हेतु आवेदन-पत्र” Hindi Letter for Class 10, Class 12 and Graduate Classes » Group Case Study. This is a course syllabus for Front Office Services NCII This certificate course will facilitate intensive training for computerized reservation system operations and general management of reception, information and concierge desks in … Lackawanna College will empower you to experience learning by inspiring your critical thinking, accessing your talents and skills, motivating you toward a career choice, and encouraging you to make a difference. It also provides assistance to guests during their stay, completes their accommodation, food and beverage accounts … To explain what is involved to be an effective first and last link to the customer in the hotel sector of the hospitality industry. The guests can interact and see these operations, hence, the name Front-House operations. As such, we acknowledge our role in constantly working to enhance the status of the hospitality industry and of the School of Culinary Arts and Hotel Management at Lackawanna College. It is the first department with which a guest comes in direct contact even before check in (at the time of reservation). Be familiar with Hotel Organization and their Functional Areas. Be Familiar with all Key Terms. Mission Statement Assignment. To identify methods that hotels use to predict sales, fill rooms, deliver healthy P&L’s and harness the power of the internet to succeed in front office operations. A. This unit will be followed by making the students understand about the requirements of each attribute in the hotel industry. For updates on the Coronavirus and Cares Act FAQ, please visit lackawanna.edu/coronavirus. Front Office Operations. Introduction: The front office is where a hotel guest's stay physically begins ... the inner workings of a hotel in a way that will hopefully promote both learning and interest while K. Recognize various types of security and safety requirements and Each module will be open each Monday morning at 12:01am, beginning the . Skirts may be no shorter than 3 inches above the knee. Unit 4: Basic laws governing Front Desk Operations Group Activity Case Study. Accommodation numbers are not written on the keys, which creates problems when the keys are misplaced within or around the premises. Page 410 Questions. On a conceptual level, the operations of many firms are divided into three parts: the front office, the middle office, and the back office. Financial obligations to the College will be determined according to the Refund Policy. 12. It will be at the discretion of the instructor. To identify the positions and job descriptions of each member of the front office staff of the hotel. Here you will learn larger world of Tourism and Hotels to the specific area of Front Office department. To identify methods that hotels use to predict sales, fill rooms, deliver healthy P&L’s and harness the power of the internet to succeed in front office operations. Flip-flops, slippers, sneakers, sandals and open toed shoes for example are not permitted to be in the classroom, Jewelry must be limited to rings, earrings, watches, bracelets and necklaces appropriate in a business style setting. As professionals and members of the School, the following standards of conduct are expected. Only nude or flesh colored gauge style earrings are permitted, No see through, sheer or overly tight fitting clothing is permitted, Hair must be of a color that occurs in nature, Work with a positive attitude and a teachable spirit with respect given to the tools and equipment of our trade, Adhere to a strict code of ethical behavior or business practices with respect always for our customers and co-workers, To embrace and regard all races, religions, ages, ability levels and sexual orientation with equal respect and to speak and act in a way without prejudice or bias, To treat peers, teachers, administrators, visitors and guest with courtesy and respect. Front Office Organisation detailed Syllabus for Hotel Management & Catering Technology (DHMCT), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. This course focuses on the management role in the organization and structure of hotels, restaurants, clubs, and resorts. Rubber Production (NC II) 320 hours 23. Lackawanna College is committed to providing an educational and work environment that is free from unlawful sexual discrimination including sexual harassment, sexual violence, and gender based harassment. Page 83 Questions. If a student stops attending a course for which he/she is registered after the published census date (end of drop/add) without having officially withdrawn from the course, the student will be assigned an AW (penalty-grade failure) for the class. To withdraw officially from a course or from the College, a student must obtain the proper withdrawal form from the Student Affairs Office or from your Center Director, complete this form and submit it to the Registrar's Office before the final day for withdrawal without academic penalty as indicated on the College calendar. Green Hotel PowerPoint Assignment. STAY TUNED! Be Familiar with all Key Terms. Breakout Activity on Creative Registration Options. Group Case study. Develop strategic thinking and apply marketing skills that are necessary to attract and retain customers to the hotel with unparalleled customer service. Quiz on Chapter 10 Key Terms . It will help in understanding the basic grooming specifications for men and women both. (Reservations Agent Sales Process page 146). Hotel Front Office Operations - West Los Angeles. Chapter 11 – The Front Office Audit. TOPIC WISE NOTES ARE BEING ADDED. Be familiar with Front Office Activities/ Documents. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. Manual of Hotel Reception – Medlik. Identify the positions and job descriptions of each member of the front of the house staff of the hotel. Please note that disability services do not include exemption from participation requirements in courses considered part of the School of Distance Education, including online and hybrid courses. No denim or leather pants are allowed to be worn. Chain/Brand Loyalty Round Table Discussion. B. The number of sets may vary according to the guest policy. Extra credit is available to students who have shown a true effort in class and are committed to learning. The front office staff needs to manage at least two sets of the keys. You will understand the role of Front Office as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. Equal Opportunity and Affirmative Action inquiries: Carolyn Quinn, Affirmative Action Officer/Director of Continuing Education, Angeli Hall, Room 300C, Vine Street, Scranton PA (570) 961-7815, QuinnC@lackawanna.edu or Tony Ferrese, Affirmative Action Officer/Seeley Hall Residence Director, Seeley Hall, First Floor, North Washington Avenue, Scranton PA, (570) 504-1760, FerreseT@lackawanna.edu. E-mail Danielle.kersavage@falcons.lackawanna.edu, Managing Front Office Operations, Ninth Edition (Kasavana). Suits are permitted, but not required. C. Forecasting Room availability. Lackawanna College Notice of Nondiscrimination. Guest Service standards at front Office, basic study of functions at front desk, bell desk and room reservations Knowledge of rooms and plans, Uses of forms, registers and records maintained at front Office. Housekeeping Operations Lec Lab. This unit will make the students to comprehend the importance of Personal Hygiene and what role does grooming plays in Hotel Industry and one’s life. The main aim of this unit is to make students acquainted with the definition of a computer and its various characteristics. As professionals, we are aware that we are representatives of Lackawanna College and of the vast culinary and hospitality industries. VI. This schedule is a guide, schedule may be affected by snow days and class pace, The Fall 2020 Computer Reimbursement and Loaner Program, For updates on the Coronavirus and Cares Act FAQ, please visit, SVA - Lackawanna College Student Veterans of America, Volunteers of Lackawanna College (V.O.L.C.). Page 383 Questions. Group Case Study. In evidence of this learning, the College requires a graduation portfolio containing Career Documents, including a résumé, two letters of recommendation, and a career exploration; Core Coursework, including a research paper from College Writing; three sample papers or projects from Major Coursework; and a Lackawanna College Reflection Paper. Group Case Study. Students enrolled in credit-bearing courses at Lackawanna College will fail any course(s) in which they accumulate absences beyond the maximum number allowed. Group activity Case Study. Chapter 10 – The Role of Housekeeping in Hospitality Operations. Interactive Group Activity on Exhibit One. Know the Divisions. The College also prohibits retaliation against any person who makes a claim of discrimination or harassment or who provides information in such an investigation. Be Familiar with all Key Terms. This pertains to online classes as well. Students will be required to maintain a notebook, Students will be administered chapter summary exams as well as a final exam, Students will be participating in interactive group activities, Students will provide their own transportation for class trips, Jeans, yoga style pants, leggings and sweatpants are not permitted to be worn to class, Male students must wear ironed pants free of rip, stain or mark. Front Office Operations Class 10 Syllabus 2019 PDF: Are you looking for CBSE Front Office Operations Syllabus for Class 10 ? Be Familiar with all Key Terms. The Hotel Receptionist – Grace Paige and Jane Paige ELBS Publications 4. Page 410 Questions. 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Operations students Learning Outcomes: 1 month * inclusive of 300 hours.... Class material are strongly advised to seek assistance in the course syllabus please visit.... Test on Chapters 1, 2, and 3 Operations class 10 Front Office department and the of! The entire class − Interacting with the role of communication and the role of in... The purpose of job descriptions and job descriptions and job descriptions of each attribute in the online or traditional.! Tolerated either in the comment section below culinary and hospitality industries reflect the core values the. Necessary to attract and retain customers to the guest policy skills necessary to attract retain... Grace Paige and Jane Paige ELBS Publications 4 the basic grooming specifications for men and women both material. Advised to seek assistance in the hotel also familiarize students with the definition of hotel... Hotel sector of the hospitality industry involved to be an effective first and last link to the guest a! Series of deliberate choices to front office operations syllabus an ethical and respected reputation, PLANNING for Disaster the communication..